Refund policy

Last Updated: October 19, 2026

Sorga Home is committed to providing a clear and fair return and refund process.

Brand Name: Sorga Home Legal Business Name: PATRICIA SORG FR INC Customer Support Email: support@sorgahome.com Business Address: 1000 GAMMA DR, PITTSBURGH, PA 15238, USA

  1. Return Window

You may request a return within 30 calendar days after the order is delivered.

  1. Return Eligibility

To be eligible for a standard return, the item must: Be unused and in its original condition Include original packaging and all accessories (where applicable) Not be damaged through misuse, improper handling, or alteration after delivery

For scented candles and fragrance products, please contact us before returning any item, as product-specific handling requirements may apply.

  1. How to Request a Return

Email support@sorgahome.com with: Your order number Product name or description Reason for the return Clear photographs if the item arrived damaged, defective, or incorrect

Do not ship any item back until you receive return instructions from us.

  1. Return Shipping Costs

Change-of-mind or ordering error returns: Customer is responsible for return shipping costs. Damaged, defective, or incorrect items: We will cover the return shipping cost once the issue is confirmed.

We do not charge a restocking fee for approved returns.

  1. Refund Processing

Once we receive and inspect the returned item, approved refunds are generally processed within 5–10 business days. Refunds are issued to the original payment method. The time for the refund to appear in your account depends on your payment provider.

  1. Exchanges

Exchanges are subject to product availability. Please contact us to request an exchange.

  1. Order Cancellations

Contact us as soon as possible if you wish to cancel an order. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

  1. Consumer Rights

This policy does not limit any mandatory consumer rights provided by applicable law.

  1. Contact Us

Sorga Home PATRICIA SORG FR INC 1000 GAMMA DR, PITTSBURGH, PA 15238, USA Email: support@sorgahome.com